Warranty Policy

1. 18-Month Limited Product Warranty

Modiwell provides an 18-month limited warranty from the date of delivery.

This warranty applies only when the product itself develops a manufacturing defect, material defect, or functional failure during normal and proper use.

The warranty does not cover accidental damage or damage caused by the customer, a third party, misuse, abuse, negligence, or operation contrary to the product manual.

2. Warranty Coverage

Subject to the terms of this policy, the warranty may cover:

Internal component damage caused by a manufacturing defect or material defect.
Failure of the product to operate properly during normal and proper use.
Other product defects directly attributable to Modiwell or the product manufacturer.

If a covered defect is confirmed, Modiwell may provide replacement parts, repair service, or a replacement product at no charge.

3. Accidental Damage Is Not Covered

The standard 18-month product warranty does not cover accidental damage to the toilet or its components.

Accidental damage includes, but is not limited to:

Damage caused by dropping, impact, crushing, or collision.
Damage caused by improper transportation, storage, or handling.
Damage caused by water, fire, power surge, or other external events.
Damage caused by misuse, abuse, negligence, or unauthorized modification.

4. Separate Extended Protection Service

Customers who wish to obtain protection against accidental damage must purchase a separate extended protection service.

The extended protection service must be purchased within 30 days after the order date.

The extended protection service will not cover accidental damage that occurred before the service was purchased.

A protection service purchased after the applicable purchase period will not apply unless otherwise confirmed in writing by Modiwell.

Coverage is subject to the terms, exclusions, fees, claim procedures, and service limits of the applicable extended protection service.

5. Consumable Products and Shelf Life

Consumable products are not covered by the standard 18-month warranty applicable to Modiwell products.

Consumable products include, but are not limited to, replacement bags, sealing materials, cartridges, filters, batteries, and other items intended to be used up or replaced during normal operation.

Consumable products have an applicable shelf life or expiration date stated on the product packaging or product page.

A consumable product may be eligible for warranty service only if it has a confirmed manufacturing defect and the issue is reported before the product's stated expiration date.

The warranty does not cover normal consumption, depletion, expiration, reduced capacity caused by normal use, or the expected replacement of a consumable product.

The warranty also does not cover damage caused by improper storage, moisture, excessive heat, contamination, freezing, exposure to sunlight, misuse, failure to follow the product instructions, or use after the expiration date.

Opened or partially used consumable products will be evaluated on a case-by-case basis.

Modiwell may request photos, videos, batch information, proof of purchase, and the return of the affected product for inspection.

If a manufacturing defect is confirmed, Modiwell may provide a replacement product, replacement quantity, refund, or another appropriate remedy. The remedy will be determined based on the nature of the defect and the amount of product affected.

6. Other Exclusions

This warranty does not cover:

Unauthorized disassembly, repair, modification, or installation.
Use of non-original parts, accessories, adapters, or power cables.
Normal wear and tear.
Batteries, adapters, bags, seals, and other consumable items, except where the issue is confirmed to be a manufacturing defect reported before the expiration date.
Cosmetic damage that does not affect product functionality.
Incidental, consequential, or special damages.

7. How to Request Warranty Service

Please contact support@modiwell.com and provide the following information:

Order number or valid proof of purchase.
Description of the issue.
Photos or videos clearly showing the problem.
Product batch number, if applicable.
Any other information reasonably required for technical evaluation.

8. Response and Service Timelines

Initial response: Within 1 business day after receiving the request.
Technical review: Usually within 1–3 business days after all required information is received.
Resolution proposal: Within 1 business day after the technical review is completed.
Dispatch: Approved replacement parts or replacement products will normally be dispatched within 1–3 business days after the solution is confirmed.

9. Resolution Options

After the claim is approved, Modiwell may provide replacement parts, repair service, or a complete product replacement, depending on the nature and severity of the confirmed defect.

For consumable products, Modiwell may provide a replacement product, replacement quantity, refund, or another appropriate remedy based on the portion of the product affected.

Modiwell reserves the right to charge applicable fees if the product is found to be outside the scope of this warranty or is not returned as requested.

10. Helpful Information

FAQ: https://modiwell.com/pages/modiwell-toilet-faqs
Product Manual: https://modiwell.com/LE310-pdf

Shereese

Amazon Verified Purchase

The best option if your willing to spend the money

I'm a female truck driver looking for a good potty for my truck. I didn't want anything with water or anything that sits with the waste. I almost got the Laveo but as I was researching it I came across this option. All the things I could ask for. Hides odor, easy disposal and comfortable. It's a little wider than the 5gallon bucket. I did some test runs with it before bringing it on the truck. The 1st 3 seals where hit and miss than 4 and 5 were perfect. I've only used my potty and it has sealed perfectly every time so far. You can't smell anything after it is sealed up. It's pricey but is the best option for traveling. If I have to use it on the side of the road I can seal it up and throw it away when I get to a trash without worrying about my truck smelling bad. Highly recommend. Will post an update if any issues occur if you don't see any update then know I'm still loving it.

Cat Martin

Amazon Verified Purchase

Looking for a dry flush toilet at a reasonable price - this is the one

For what the Modiwell is, it is the best dry flush toilet on the market for the price. I did consider the Laveo at nearly double the price, but looked also at the disposable material that has to be repurchased and the double-the-price dry flush toilet's disposables last half as long, basically, as that of the Modiwell's disposable material. I also believe that the Modiwell's disposable material (along with your business) are biodegradable and I don't recall that being the case with the other toilet's material. Is it perfect? Well...we are talking about the thing most of us would rather not think about until we have to do it, right? And in most homes, it flushes away where we DON'T think about it, but if you are in an RV or camping without access, this, in my opinion, is the absolute best over ALL the rest. The battery does need charging, but lasts a long time and tells you (on the front panel) how much of a charge the battery still has. What I really love is that THIS toilet's legs fold so it "packs down" for easier transport (and only weighs 17 pounds, yet can hold big ladies like myself - states that it will hold up to 350 pounds of weight on the toilet and while I'm not near that, I'm a larger lady and it holds me just fine). There are a couple of things that I need to share - one is that I apparently loaded my first set of bags poorly (I read the instructions, but apparently didn't do it just right) and the little wheels that the bag material must pass through to seal each business bag, they got wrapped in plastic and I had to tear the plastic away from the wheels. I ended up throwing that first set of bags away as it seemed that whatever happened on my first few test uses, those little wheels kept getting covered in plastic. I was VERY engaged and gentle with the second set of bag material and have had no issues with it at all (so as stated, operator error on the first roll), but do be very gentle and careful when loading the material, is all I want to say. Second thing, I wish the bags were...dark blue, dark green, just anything but white! I'm just saying that I have to pick up these little bags and I'd prefer not to be able to see anything in them at all!!! Other than that, for the price, this is truly the one I'd pick again and again.

Deej

Amazon Verified Purchase

Happy Camper!

After our 5th RV this is by far the best system for us. We have been waiting for this type of system in a toilet form. From a luxury van to an off road travel trailer this has been by far my favorite. We have used standard blackwater tank systems, portable cassette, portable water flush toilets and other dry flush system with cartridges...nothing compares. No messy blackwater tanks, hoses or any other containers to empty or clean. No lingering smells or heavy full cartridges to dispose of. I love that we can flush wet wipes and not worry about plugging up the system. The coagulant that comes with the bags are the best and works amazingly so quick to solidify liquids. After every use it just seals everything up to easily dispose of. Nothing else needs to be done. It seems more hygienic and clean and you don't have to worry about using up your water to flush or using up an expensive cartridge and trying to figure out how many more flushes you have left. The replacement bags doesn't take up much room at all and you get plenty uses out of it. Planning trips is much easier as we don't have to worry about where to dump or fill water to flush. Happy Campers!