Refund policy
1. 30-Day Quality Issue Return & Refund
If your product arrives with a manufacturing defect or develops a product quality issue within 30 days after delivery, you may contact Modiwell to request a return, replacement, repair, or refund.
The 30-day period begins on the date the carrier records the product as delivered.
This policy applies only to product quality issues and manufacturing defects. It does not cover accidental damage, misuse, abuse, negligence, unauthorized repair or modification, improper installation or operation, normal wear and tear, or damage caused after delivery by the customer or a third party.
2. How to Submit a Return or Refund Request
Please contact us at support@modiwell.com as soon as possible after discovering the issue.
Your request should include:
- Order number or valid proof of purchase.
- Description of the product quality issue.
- Photos or videos clearly showing the problem.
- Any other information reasonably required for technical evaluation.
3. Review and Return Authorization
Modiwell will review the information provided and may request additional photos, videos, or other evidence.
If the return is approved, Modiwell will provide return instructions and the correct return address. Please do not return the product to the original shipping address unless specifically instructed by Modiwell.
Returning a product without prior authorization may delay the processing of your request.
4. Inspection and Resolution
After the returned product is received at our warehouse, Modiwell will complete a quality inspection within 1–3 business days.
If the issue is confirmed to be a covered product quality issue or manufacturing defect, Modiwell may provide one of the following remedies, depending on the circumstances:
- Repair of the product.
- Replacement parts.
- Replacement of the product.
- A refund to the original payment method.
The applicable remedy will be determined after reviewing the product condition and the nature of the issue.
5. Consumable Products
Certain Modiwell products are consumable products, including replacement bags, sealing materials, cartridges, filters, batteries, and other products intended to be used up or replaced during normal operation.
Consumable products have an applicable shelf life or expiration date stated on the product packaging or product page.
A consumable product may be eligible for a return, replacement, or refund if it has a confirmed manufacturing defect and the issue is reported within 30 days after delivery and before the product's expiration date.
For hygiene and safety reasons, consumable products must generally be unused, unopened, and in their original packaging to qualify for a return.
Opened or partially used consumable products are not eligible for return unless the product is confirmed to have a manufacturing defect.
Normal consumption, depletion, expiration, reduced remaining capacity, or the need to replace a consumable product during normal use does not constitute a product defect and is not eligible for a refund or replacement.
We are not responsible for damage or deterioration caused by improper storage, moisture, excessive heat, contamination, freezing, exposure to sunlight, failure to follow the product instructions, or use after the expiration date.
If a consumable product is purchased together with a toilet or another main product, the consumable product remains subject to this Consumable Products section and is not covered by the return terms applicable to the main product.
6. Refund Processing Time
Once a refund is approved, Modiwell will process it within 1 business day. The refund will be credited to the original payment method.
Depending on your bank or payment provider, it may take an additional 3–5 business days for the refund to appear in your account.
7. Shipping Damage
If the product is damaged during shipping, please contact Modiwell and the carrier as soon as possible.
Please retain the original packaging and the damaged product for inspection or carrier claim purposes.
8. Order Cancellation
Unshipped orders may be cancelled for a full refund.
If an order has already shipped, cancellation may be subject to applicable shipping, interception, or return costs.
9. Statutory Rights
This policy does not replace or limit any mandatory consumer rights available under applicable law. Where applicable law provides greater consumer protection, those rights will prevail.