Shipping Policy
If any problems arise during the order delivery process, we will notify the customer via email and discuss solutions for the problematic order's delivery.
1. Shipping Coverage & Estimated Delivery Time
Modiwell currently ships to select destinations worldwide. Please refer to the table below for supported regions, fulfillment channels, and estimated delivery times:
| Destination / Country | Fulfillment Method | Estimated Delivery Time |
|---|---|---|
| United States | Multi-channel dispatch (Local warehouse / Amazon warehouse transfer) | 3–7 business days |
| Saudi Arabia & United Arab Emirates | Direct dispatch from Local Warehouse | 3–7 business days |
| Canada | Amazon Local Warehouse transfer | 7–14 business days |
| Australia | Amazon Local Warehouse transfer *Limited to model LE-310 & related accessories/consumables only. |
7–14 business days |
Important Notice: We currently DO NOT process or ship orders to Europe, Japan, or certain remote areas. Orders placed from unsupported regions will be automatically canceled. For other countries, please contact our support team before ordering.
2. Order Processing & Potential Delays
- Processing Time: All orders are processed and prepared for shipment within 1–2 business days (excluding weekends and holidays).
- Delivery Delays: Delivery times may be extended during major promotional events, extreme weather, customs inspections, or other uncontrollable factors. Any significant updates will be communicated via email or live chat.
- Remote Areas: Deliveries to designated remote areas may take more than two weeks.
- Out-of-Stock Items: If a local warehouse is temporarily out of stock, orders will be prioritized and shipped immediately upon replenishment. If you have urgent delivery needs, please contact us before or immediately after placing your order.
3. Fulfillment via Amazon Warehouses
In specific cases where local warehouse inventory is insufficient, orders for the United States, Canada, and Australia may be fulfilled and dispatched directly from local Amazon warehouses to ensure you receive your items as quickly as possible. Estimated delivery timelines remain the same, and you will be notified via email if there are any adjustments.
4. Shipping Costs & Additional Fees
- Free Shipping: We offer Free Shipping on eligible orders to addresses within the United States, Australia, and Canada.
- International Shipping Fees: For all other supported destinations, shipping fees are calculated based on package weight and location at checkout (minimum charge of $5). Please review your final total before completing purchase.
- Customs Duties and Taxes: Modiwell is not responsible for any customs duties, taxes, or clearance fees incurred on international shipments. All fees charged during or after shipping are the sole responsibility of the customer.
- Refused Orders: If you refuse delivery of an order for any reason, you will be responsible for original shipping costs, return delivery costs, and any associated storage fees.
- Additional Service Fees: Customers are responsible for any special delivery services requested (e.g., liftgate delivery, inside delivery). If a courier charges storage fees due to inability to contact you, these costs will be billed to the customer.
5. Shipping Confirmation & Order Tracking
Once your order has been dispatched, you will receive a Shipping Confirmation email containing your tracking number. Tracking details typically update and activate within 48 hours of dispatch.
6. Contact Customer Service
If you have any questions or require special delivery arrangements, please feel free to reach out to us:
- Live Chat: Click the chat widget in the bottom-left corner of our website.
- Email Support: sales@modiwell.com
*Note: All policies are subject to change without prior notice. Modiwell reserves the right of final interpretation.
The best option if your willing to spend the money
I'm a female truck driver looking for a good potty for my truck. I didn't want anything with water or anything that sits with the waste. I almost got the Laveo but as I was researching it I came across this option. All the things I could ask for. Hides odor, easy disposal and comfortable. It's a little wider than the 5gallon bucket. I did some test runs with it before bringing it on the truck. The 1st 3 seals where hit and miss than 4 and 5 were perfect. I've only used my potty and it has sealed perfectly every time so far. You can't smell anything after it is sealed up. It's pricey but is the best option for traveling. If I have to use it on the side of the road I can seal it up and throw it away when I get to a trash without worrying about my truck smelling bad. Highly recommend. Will post an update if any issues occur if you don't see any update then know I'm still loving it.
Looking for a dry flush toilet at a reasonable price - this is the one
For what the Modiwell is, it is the best dry flush toilet on the market for the price. I did consider the Laveo at nearly double the price, but looked also at the disposable material that has to be repurchased and the double-the-price dry flush toilet's disposables last half as long, basically, as that of the Modiwell's disposable material. I also believe that the Modiwell's disposable material (along with your business) are biodegradable and I don't recall that being the case with the other toilet's material. Is it perfect? Well...we are talking about the thing most of us would rather not think about until we have to do it, right? And in most homes, it flushes away where we DON'T think about it, but if you are in an RV or camping without access, this, in my opinion, is the absolute best over ALL the rest. The battery does need charging, but lasts a long time and tells you (on the front panel) how much of a charge the battery still has. What I really love is that THIS toilet's legs fold so it "packs down" for easier transport (and only weighs 17 pounds, yet can hold big ladies like myself - states that it will hold up to 350 pounds of weight on the toilet and while I'm not near that, I'm a larger lady and it holds me just fine). There are a couple of things that I need to share - one is that I apparently loaded my first set of bags poorly (I read the instructions, but apparently didn't do it just right) and the little wheels that the bag material must pass through to seal each business bag, they got wrapped in plastic and I had to tear the plastic away from the wheels. I ended up throwing that first set of bags away as it seemed that whatever happened on my first few test uses, those little wheels kept getting covered in plastic. I was VERY engaged and gentle with the second set of bag material and have had no issues with it at all (so as stated, operator error on the first roll), but do be very gentle and careful when loading the material, is all I want to say. Second thing, I wish the bags were...dark blue, dark green, just anything but white! I'm just saying that I have to pick up these little bags and I'd prefer not to be able to see anything in them at all!!! Other than that, for the price, this is truly the one I'd pick again and again.
Happy Camper!
After our 5th RV this is by far the best system for us. We have been waiting for this type of system in a toilet form. From a luxury van to an off road travel trailer this has been by far my favorite. We have used standard blackwater tank systems, portable cassette, portable water flush toilets and other dry flush system with cartridges...nothing compares. No messy blackwater tanks, hoses or any other containers to empty or clean. No lingering smells or heavy full cartridges to dispose of. I love that we can flush wet wipes and not worry about plugging up the system. The coagulant that comes with the bags are the best and works amazingly so quick to solidify liquids. After every use it just seals everything up to easily dispose of. Nothing else needs to be done. It seems more hygienic and clean and you don't have to worry about using up your water to flush or using up an expensive cartridge and trying to figure out how many more flushes you have left. The replacement bags doesn't take up much room at all and you get plenty uses out of it. Planning trips is much easier as we don't have to worry about where to dump or fill water to flush. Happy Campers!
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