Modiwell Return and Refund Policy

Please read the following terms carefully before requesting a return. Modiwell reserves the right to final approval and authorization for all returns and cancellations.

Return Terms

Returns are accepted within 30 days of receipt. Currently, we only accept returns due to product quality or manufacturing defects. If there is a problem with the product you received, please contact us as soon as possible. We will provide a return or exchange solution within 24 hours of confirmation.

Order Cancellation Policy

Unshipped Orders: You can cancel an unshipped order at any time and we will issue a full refund.

Shipped Orders: If your order has already shipped, you can request a cancellation, but you will be responsible for any resulting logistics interception or shipping fees.

Return Process

  • Submit Request: Please contact our customer service team via email to submit your return request. Your request must include photos or videos to prove the product quality or defect.
  • Approval and Return: Once your request is approved, we will email you detailed return instructions and the correct return address.
  • Important Note: The return address is not the shipping address. Please do not return the item to the original address to avoid refund delays. Please ensure you return the product in its original packaging.

Refund Timeframe

Once your returned item is received and inspected at our warehouse, we will process your refund within 3-5 business days. The refund will be credited back to your original payment method. The exact time it takes may vary depending on the processing time of your bank or payment provider.

Additional Notes

This Return Policy does not replace or limit your statutory rights in any applicable jurisdiction. If your statutory rights conflict with the terms of this Policy, the statutory rights will prevail.

About Shipping

  • Damage in Shipping:Modiwell is not responsible for any products damaged or lost during shipping. If your order is damaged, please contact the carrier immediately to file a claim. Please retain all packaging materials and the damaged goods before filing a claim. We understand that damage may occur during shipping and will work with you to resolve the issue.
  • Loss in Shipping:We are not directly responsible for packages lost during shipping. Only after the shipping company (such as FedEx or UPS) officially declares the package lost will we ship you an identical replacement free of charge. Please note that we will only ship a replacement after the shipping company confirms the package is lost.

Comments

Shereese

The best option if your willing to spend the money

I'm a female truck driver looking for a good potty for my truck. I didn't want anything with water or anything that sits with the waste. I almost got the Laveo but as I was researching it I came across this option. All the things I could ask for. Hides odor, easy disposal and comfortable. It's a little wider than the 5gallon bucket. I did some test runs with it before bringing it on the truck. The 1st 3 seals where hit and miss than 4 and 5 were perfect. I've only used my potty and it has sealed perfectly every time so far. You can't smell anything after it is sealed up. It's pricey but is the best option for traveling. If I have to use it on the side of the road I can seal it up and throw it away when I get to a trash without worrying about my truck smelling bad. Highly recommend. Will post an update if any issues occur if you don't see any update then know I'm still loving it.
Cat Martin

Looking for a dry flush toilet at a reasonable price - this is the one

For what the Modiwell is, it is the best dry flush toilet on the market for the price. I did consider the Laveo at nearly double the price, but looked also at the disposable material that has to be repurchased and the double-the-price dry flush toilet's disposables last half as long, basically, as that of the Modiwell's disposable material. I also believe that the Modiwell's disposable material (along with your business) are biodegradable and I don't recall that being the case with the other toilet's material. Is it perfect? Well...we are talking about the thing most of us would rather not think about until we have to do it, right? And in most homes, it flushes away where we DON'T think about it, but if you are in an RV or camping without access, this, in my opinion, is the absolute best over ALL the rest. The battery does need charging, but lasts a long time and tells you (on the front panel) how much of a charge the battery still has. What I really love is that THIS toilet's legs fold so it "packs down" for easier transport (and only weighs 17 pounds, yet can hold big ladies like myself - states that it will hold up to 350 pounds of weight on the toilet and while I'm not near that, I'm a larger lady and it holds me just fine). There are a couple of things that I need to share - one is that I apparently loaded my first set of bags poorly (I read the instructions, but apparently didn't do it just right) and the little wheels that the bag material must pass through to seal each business bag, they got wrapped in plastic and I had to tear the plastic away from the wheels. I ended up throwing that first set of bags away as it seemed that whatever happened on my first few test uses, those little wheels kept getting covered in plastic. I was VERY engaged and gentle with the second set of bag material and have had no issues with it at all (so as stated, operator error on the first roll), but do be very gentle and careful when loading the material, is all I want to say. Second thing, I wish the bags were...dark blue, dark green, just anything but white! I'm just saying that I have to pick up these little bags and I'd prefer not to be able to see anything in them at all!!! Other than that, for the price, this is truly the one I'd pick again and again.
Deej

Happy Camper!

After our 5th RV this is by far the best system for us. We have been waiting for this type of system in a toilet form. From a luxury van to an off road travel trailer this has been by far my favorite. We have used standard blackwater tank systems, portable cassette, portable water flush toilets and other dry flush system with cartridges...nothing compares. No messy blackwater tanks, hoses or any other containers to empty or clean. No lingering smells or heavy full cartridges to dispose of. I love that we can flush wet wipes and not worry about plugging up the system. The coagulant that comes with the bags are the best and works amazingly so quick to solidify liquids. After every use it just seals everything up to easily dispose of. Nothing else needs to be done. It seems more hygienic and clean and you don't have to worry about using up your water to flush or using up an expensive cartridge and trying to figure out how many more flushes you have left. The replacement bags doesn't take up much room at all and you get plenty uses out of it. Planning trips is much easier as we don't have to worry about where to dump or fill water to flush. Happy Campers!